Shipping is free for orders shipped to Florida any other order, is a flat $9.99 shipping rate. All orders will be shipped discreetly via FedEx Ground, UPS, DHL, etc.
Multiple Shipping Addresses
Snowbird seasonal schedules and shipping to alternate addresses in the US are easily accommodated. Simply let us know your alternate address you wish to ship too, and we'll make sure that your products get there!
We currently ship via FedEx Ground, however expedited shipping is not yet available. We also do not offer guaranteed overnight shipping, although many areas around Tampa bay and other parts of Florida do receive their orders the next day.
The following orders may result in delayed shipping:
- Incorrect shipping address
- Product Out of stock
- Shipping address does not match billing address
- Payment delay or issue
- Shipping company failure to deliver (e.g. severe weather conditions)
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order.
Finding Your Box
If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes.
If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
If You're Not Home
It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Products Arriving Together
Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately although this is rare. On the courier website, you can also see the estimated delivery date for each package.